My GMA SHRM Toolbox

This program has been pre-approved by HRCI for 2.0 hours General Credit.

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Location & Directions


Hilton Garden Inn Madison West
1801 Deming Way
Middleton, WI

Map and Directions

Thorn or Rose: Facilitating Difficult Performance Conversations

Presented by:  Diane Hamilton, PCC, SPHR,  Calibra

Thursday, February 14, 2013

A New Location
Hilton Garden Inn Madison West

1801 Deming Way
Middleton, WI


Presentation Description

Have you ever led a difficult performance conversation and afterward thought, “That didn’t go so well?”  Or, coached others to facilitate performance discussions that focus on dialogue versus the form.

Providing difficult performance feedback can be prickly.  The performance review process is often “hated” by both managers and employees.  If your HR role includes conducting tough performance conversations and supporting managers in the performance management process, then this workshop is for you.  This interactive session will focus on simple yet powerful tools to help you work through these often tough conversations.  

This toolbox will address:

• Effectively managing the performance management process
• Preparation for the difficult performance conversation
• The power of questioning and listening to identify real issues
• Handling defensiveness and message blockers


Our Presenters

Diane Hamilton, PCC, SPHR, is the owner and founder of Calibra, a coaching and consulting firm focused on maximizing leadership potential.  Diane’s passion is to build better workplaces and improve work lives.  She brings 25 years of practical leadership, management, and business experience to her coaching, training and consulting.  Diane is a past president of the GMA SHRM and Past State Director of the Wisconsin Council, SHRM.  Diane is the author of Talent Management Toolkit: A resource for small to mid-size organizations.




For more information contact:

GMA SHRM Management Team
2830 Agriculture Dr.
Madison, WI 53718
(608) 204-9814
fax (608) 204-9818

Program Schedule subject to change.